EU consumers have the right to withdraw from any purchase within 14 days of conclusion of the contract, without giving any reason.
To exercise this right, you must inform us of your decision to withdraw by means of a clear written statement sent to:
We will confirm receipt of your withdrawal without undue delay.
Upon valid exercise of your right of withdrawal, we will reimburse all payments received from you within 14 days of receiving your withdrawal notice, using the same payment method as your original transaction. No fees will be charged for the reimbursement.
If you request immediate access to the service before the 14-day withdrawal period has expired, you acknowledge that:
This is pursuant to Art. 16(a) and Art. 14(3) of EU Directive 2011/83/EU on consumer rights.
Unused Credits that have not yet been applied to any service may be refunded within the 14-day withdrawal period.
After the 14-day withdrawal period, the following applies:
To cancel or manage your services, log in to your Dashboard and navigate to "My Ads". For assistance, contact contact@synden.com.
You may use the model withdrawal form below (use is not mandatory — any clear written statement will suffice):
Model form pursuant to Annex I(B) of EU Directive 2011/83/EU.
If you are unable to resolve a complaint with us directly, you may use the following alternative dispute resolution bodies:
Our email for ODR purposes: contact@synden.com